CONTACTING SUPPORT

CURRENT PARTNERS

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Phone

330-898-2100

NOT A PARTNER?


Contact Us
ic-during-business-hours

DURING BUSINESS HOURS

Monday-Friday - 8:30 a.m. to 5:00 p.m.

To Request Service:

Email support@microdoctor.com AND Call our Service Desk Hotline 330.898.2100, option 2

ic-during-business-hours

AFTER BUSINESS HOURS**

Monday-Friday after 5:00 p.m. and weekends

Call Service Desk Hotline 330.898.2100 and select Option 1

Leave a voicemail with your name, company, number and a description of the issue. We will respond to the
voicemail the next business day.

Email support@microdoctor.com

You will receive a response with an incident number, and technician will follow up on the next business day.

Immediate Response Required (Work Stoppage)

Call Service Desk Hotline 330.898.2100 and select Option 1

An on-call technician will be called by the after-hours team and return your call in 15 minutes or less.

**Please note: There will be an after-hours service charge for any support requests not covered under your Managed Service Agreement.

IT Support Contact Number*

Service Manager
330-979-0660

*Please only use this contact number if you fail to get a response within the establishment times from the email address or the Service Desk Hotline.