Having direct access to customers is a gold mine for SMBs and with the increasing popularity of live video services it’s just a matter of deciding what to broadcast. The strategies for live broadcasting are very different than pre-recorded video and it’s important to reevaluate how you’ll present company information in this medium.

Think happy thoughts. Peter Pan knew the power of positive thinking more than any of us, which is why if he had a business today it would have likely been a great candidate for cloud technology. You see, half the battle when adapting new IT, whether it’s the cloud or managed services, is going in with the right attitude.

Software developers make a profit by selling us the best product they can create. When selling pieces of their software in bulk they offer licensing packages to businesses so you don’t have to buy 100 copies of the same CD. Simple enough, right? Well, now that an increasing amount of services and tools are moving into the cloud it’s a lot harder to track how many licenses you’ll need and how much they’ll cost.

The VoIP market continues to grow and doesn’t show any signs of stopping. As its use becomes more widespread, so too do the security threats against it. Although these type of attacks haven’t received as much media attention as ransomware and phishing, they’re no less dangerous or damaging to your SMB. Let’s examine 5 five useful tips for protecting your VoIP network.

Your service provider, who you have tasked with looking after your company’s IT, has kept your business up and running for the past 10 years. Usually, that kind of longevity in developing continuity plans has resulted to some providers overlooking or underestimating certain issues.

A recent initiative to give healthcare patients access to the notes their doctor or clinician writes about their visit is continuing its meteoric rise across the country. OpenNotes began a few years ago by researching the benefits of allowing patients to have access to their doctor’s notes.

As more and more content management services are released to aid SMBs in online marketing, security risks also increase. One such helper is the image processing service ImageMagick. And while it has proven useful to countless businesses, it is now something you should be concerned about from a security standpoint.

Managing your company’s Twitter account can be tricky. You have a lot of brilliant things to say in under 140 characters but the problem is getting more eyes on your tweets. What’s worse is that there are other companies competing with you to grab that attention.

Microsoft Word has been around for over 20 years, and for better or worse it has become increasingly complex. What started as a simple text editor has evolved into a multifaceted piece of writing, design and collaboration software. No matter how much time you spend with it, there are always new tricks to learn that let Word streamline your document creation.

Every business owner understands that happy employees equal happy clients, and happy clients are always good for business. However, in such a fast paced and high pressure world, this can be tough to achieve. This is true if you don’t have any VoIP systems in place.