Managed Services

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Lost Employee Productivity?

Businesses report an average of 50 hours lost per employee per year due to IT problems.

How?

  • Computer Viruses
  • Spyware Infections
  • Slow Performance

Why?

  • Known security holes in the operating system for which Microsoft patch exists, but hasn’t been installed.
  • Expired or out-of-date Anti-Virus Software.
  • Out-of-date, or unused Anti-Spyware Software.

Solution
93% of IT problems can be addressed via automatic proactive maintenance and remote control administration before they turn into downtime, loss of data, security breaches, and slow performance.

What We Offer

Broadly speaking, we remotely manage everything related to your desktops, networks, and servers. We also perform specialized SQL database monitoring, e-mail protection and management, network management, server maintenance, desktop support, performance monitoring, patching, anti-virus updates, software deployments, and much more. We have teams of certified engineers and technicians delivering high levels of IT support from our Network Operations Center.

Server & Network Management

  • Windows 2000/2003/2008 Server support and proactive maintenance
  • Troubleshoot/fix any alert that arises while monitoring systems
  • Daily check for viruses and event logs to identify problems and troubleshoot them
  • Verify Data Backup and monitor all server logs
  • Management of all Hubs, Switches, and other network devices
  • Automatic notification and best effort resolution of all critical server errors, and data backup failures
  • Monitoring of all compatible network printers

Desktop Support

  • Regularly deploy patches and update virus definitions
  • Daily Spyware and Virus scans
  • Perform desktop tunings such as Defrag, Scandisk, Paging file optimizations, bottlenecks, etc.
  • Use S.M.A.R.T. technology to predict and notify of hard drive failures BEFORE they happen
  • Support for Microsoft off the shelf products and third-party applications
  • Extend end-user technical support
  • Monitoring and notification of any e-mail throughput issues

Security Management

  • Proactive firewall maintenance and troubleshooting when problem arises
  • Maintain logs of intrusion attempts from outside influences
  • Continuous filtering for bugs, spyware, malware, and other threats
  • Proactive monitoring of e-mails for spam and viruses before they can affect the system
  • Proactive evaluation of all Microsoft updates before applying them