Meet The Team

Mark Richmond


Mark founded Micro Doctor after working for Honeywell Information Systems in Cleveland for 10 years. Micro Doctor purchased the building at 4195 Parkman Rd in 1992. He acquired Compatible Computer Center in Boardman in 1998 and Onecom in 2005. He continues to expand the company's offerings and territory through organic growth and acquisition.

Mark is highly technical with degrees from United Electronic Institute and the Gerber Management Institute. He continues his skill set with regular training and certifications. Mark has Microsoft Certified System Engineer designation (MCSE), Sonicwall CSSA Firewall Certification, Allworx Certified VOIP specialist, and Small Business Specialist certification also from Microsoft.

You could describe Mark as an enthusiastic traveler, scuba diver, new technology lover and rocking guitarist for his church worship team.

Erica Richmond

V.P. Finance

Erica is a key member of the management team at Micro Doctor. Erica's role is all things financial. She makes sure our clients get correct billing and timely reporting on the work we do for them.

You could describe Erica as a gardener, lover of flowers and loves being outdoors when the weather is nice. She is also happy to be a “Gigi” to two beautiful granddaughters.

David Daichendt

V.P. Operations

David (Dave) Daichendt leads the IT Services and Sales groups for the company. He has played a major role in implementing Micro Doctor's infrastructure improvements geared toward providing significantly increased service levels to our clients, efficient utilization of available resources, and vastly expanded technical and business capabilities.

David came to Micro Doctor in 2003 bringing a wealth of business, technical, and consulting experience gained during time spent in Columbus, Boston, and San Jose working with international consulting, software, and software implementation companies. He is a graduate of Youngstown State University with a BS in Computer Science.

You could describe Dave as an outdoorsman that is all about his family. He recently bought an RV to travel the countryside in with his two boys. Roadtrip anyone?

Jason Baumann

In-House Engineer

Jason is the in-house techie guru at Micro Doctor IT. He does a lot of behind the scenes work. Jason is self-educated and A+ certified. Over the past 11 years Jason has worked for the Pentagon, J6F Fort Belvoir and North Ropgrumman IT, although his true passion for IT started at age 7.

You could describe Jason as a semi-retired band member, video game fiend and lover of horror movies. He loves legos and snuggling with his cat Goblin.

Megan Augustine

Marketing Manager

After moving back from Cleveland, Megan came to Micro Doctor IT with a Bachelor’s of Science degree. Starting with an Office Adminstration position, she quickly got involved in Marketing and Sales and grew to love the creative side of the business.

You could describe Megan as an outgoing, creative “Momprener” (a mom that is an awesome mom and has a career) of 2. She loves her family, God, travelling and prides herself as a “food adventurer” with her husband.

Robert Cochran

Service Manager

Education and experience:
Since Rob was 7 he’s been taking electronics apart. His first “repair” was replacing a 72-pin connecter in his Nintendo Entertainment System. Since then he’s continued to be interested in all aspects of technology and graduated with a degree in Network Systems Administration, and certification in multi-media.

You could describe Rob as a technology lover, a Zelda fanatic, music enthusiast and D&D extraordinaire.

Bill Wittman

Account Manager

Bill graduated from Bowling Green State University with a Bachelors in Management Information Systems, and has worked in the sales and information technology fields for his entire career with the concentration in the engineering, financial, manufacturing, education, and consultative vertical markets. He also currently teaches information technology classes at the university level. He has obtained the Microsoft Certified Professional (MCP) certification and the Network+ certification.

You could describe Bill as a new gadget geek, Professional sports fiend and enjoys yardwork. He is an instructor of IT, and loves being around his family.

Mike Perry

Network Engineer

Mike Perry’s desire for knowledge lead him to achieve a bachelor’s in Business from Mount Vernon Nazarene University as well as a Master’s in Business Administration from Youngstown State University. After teaching, he focused back on tech – working with a number of non-profits and then finding his home at Micro Doctor.

You could describe Mike as a constant explorer, mushroom hunter, passionate reader and dedicated volunteer.